Stop first if
- Sewage backs up indoors or reaches electrical parts.Keep clear. Stop using water. Shut off power only if it can be done without risk. Call a licensed electrician.
- Someone plans to dig up a frozen line.Hold off. Call a licensed installer and locate utilities first.
- Anyone is about to enter a tank or basin.Stop. Nobody goes in. All work stays at the surface.
01
Ask on the call
5Homeowner? These are the questions a good technician will ask you. Having the answers ready makes the first visit count.
- What stopped working, and when did the cold start?
- Has the house been vacant or lightly used?
- Has snow been packed down over the lines or field?
- Is it a pressure or drip system with a manifold?
- Has it frozen before?
02
Bring
4- Measuring stick
- Flashlight
- Gloves and eye protection
- Copy of the design record
03
Check on site
5- Compare burial depth and cover with the design.
- Check turf cover, and whether snow is loose or packed down.
- Check manifold drainback and whether relief valves are insulated.
- Look for low winter flow, or a sag that holds water.
- Leave reburial, insulation or re-plumbing to a licensed installer.
04
Keep on the record
4- Where it froze and the date
- Burial depth and cover notes
- Occupancy over the cold spell
- Photos of the surface over the lines
General guidance for a qualified person, not a finding about any home. The person on site decides.