Stop first if
- Sewage or water touches a panel, splice box or live parts.Keep clear. Shut off power only from a remote point, and only if it can be done without risk. Call a licensed electrician.
- Anyone is about to enter or lean into a tank or pump basin.Stop. Nobody goes in. Call emergency services if someone is inside or down.
- The alarm comes with sewage backing up or surfacing.Stop using water. Keep people and pets away from the sewage. Call a septic technician.
01
Ask on the call
6Homeowner? These are the questions a good technician will ask you. Having the answers ready makes the first visit count.
- Is the alarm sounding now, and is a light on?
- Can you reach the panel without standing in water?
- Do you know which breakers feed the pump, controls and alarm?
- Has water use jumped, or has it rained hard?
- Has the pump breaker tripped?
- Has this alarm gone off before?
02
Bring
5- Multimeter for a licensed technician
- Lockout and tagout kit
- Gloves and eye protection
- Flashlight
- Water meter log sheet
03
Check on site
6- Pull the panel schematic: float count, order, dosing mode and breaker feeds.
- From outside the riser, look at liquid level and whether floats hang free.
- A licensed technician uses test mode to lift floats in order and compare panel lights.
- With power locked out, inspect the panel and splice box for water and corrosion.
- Run the pump by hand and watch whether the level falls or refills quickly.
- Compare pump counts with water use to sort excess inflow from a pump fault.
04
Keep on the record
4- Panel lights, counters and float alerts
- Liquid level at the time of the alarm
- Pump counts beside water meter readings
- Photo of breaker labels
General guidance for a qualified person, not a finding about any home. The person on site decides.