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Warranty dispute or damage at old repairs.

An experienced contractor using the maker's materials should do repairs, and the maker decides warranty questions.

Customers put it like this

  • the roofer blames the shingles
  • the maker turned down my claim
  • the patch made it worse
  • I want to file a warranty claim
Prepare this job in ForeBotFind another guide

Stop first if

  • Cutting or repair is planned on a warranted roof.Read the maker's rules first, and notify the maker promptly.
  • Someone asks what the warranty will pay for.Leave warranty language to the maker.
  • There is ice, a wet surface, frost, high wind or lightning.Stay off the roof. Log the conditions and that nobody went up.
01

Ask on the call

5

Homeowner? These are the questions a good technician will ask you. Having the answers ready makes the first visit count.

  1. Do you have the warranty document and install date?
  2. What repair has been done, and with what material?
  3. When did you first notify the maker?
  4. What type of roof is it?
  5. Was anything reused or laid over an old roof during install?
02

Bring

5
  • Binoculars
  • Flashlight
  • Moisture meter
  • Roof plan sketch sheet
  • Phone for photos
03

Check on site

6
  1. Collect the warranty document, tier, install date, install weather and repair history.
  2. Identify the membrane type and the patch material.
  3. Note bituminous cement on single-ply, which can deteriorate it.
  4. Note unsealed tabs that track weather, which point away from the product.
  5. Note reused flashing, layers, starter, caps and ventilation against the maker's terms.
  6. Collect coating thickness records and field reports.
04

Keep on the record

5
  • Warranty document and tier
  • Install date and weather
  • Patch material with photos
  • Date the maker was notified
  • Repair history

General guidance for a qualified person, not a finding about any home. The person on site decides.