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Gutter overflow or water at the foundation.

A trained crew should do any ladder work at gutters.

Customers put it like this

  • the gutters overflow when it rains
  • water pools by the foundation
  • the basement gets wet after storms
  • the downspout dumps next to the house
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Stop first if

  • There is ice, a wet surface, frost, high wind or lightning.Stay off ladders. Log the conditions and that nobody went up.
  • Overhead wires run near the gutter line.Keep ladders clear and call the utility.
  • Water reaches wiring or equipment in a basement or crawlspace.Stay out of the water and call a licensed electrician.
01

Ask on the call

5

Homeowner? These are the questions a good technician will ask you. Having the answers ready makes the first visit count.

  1. Where does the water overflow, and in what kind of rain?
  2. Where does each downspout discharge?
  3. Does the basement or crawlspace get wet?
  4. Is there staining on the soffit or siding?
  5. Have you seen granules or debris in the gutters?
02

Bring

5
  • Binoculars
  • Flashlight
  • Tape measure
  • Phone for photos
  • Extension ladder and fall protection
03

Check on site

6
  1. Following rain, walk the ground and follow water from each eave and leader.
  2. Check that each leader discharges away from the foundation.
  3. Look for splash protection at eaves without gutters.
  4. Check soffit and siding for damage from backed-up water.
  5. In freezing weather, look for iced outlets and water backed under shingles.
  6. Note granules and debris in the gutters.
04

Keep on the record

4
  • Sketch of each leader and where it discharges
  • Photos of overflow points
  • Soffit and siding damage
  • Basement or crawlspace wet spots

General guidance for a qualified person, not a finding about any home. The person on site decides.