Stop first if
- Anyone feels a tingle near the pool or equipment.Get everyone away from the water and keep them out. Call a licensed electrician.
- An acid wash or strong stain treatment is planned with a heater in the loop.Hold the treatment until a technician isolates the heater. Keep acid and chlorine products apart.
- Acid and chlorine products were mixed.Leave the area and keep others away. Call emergency services.
01
Ask on the call
6Homeowner? These are the questions a good technician will ask you. Having the answers ready makes the first visit count.
- What color is the stain, and where is it?
- Does the discoloration show only at start-up in the morning?
- What algaecide, ionizer or metal treatment have you used?
- What are your latest pH, alkalinity and hardness numbers?
- Do you put tablets in the skimmer?
- Is there any drip at the heater?
02
Bring
5- Pool water test kit
- Metals test supplies
- Ruler for photo scale
- Flashlight
- Gloves and eye protection
03
Check on site
6- Test pH, alkalinity, hardness, temperature and dissolved solids.
- Test the water for metals, and the fill water where possible.
- Look at the heater from outside for drips, and note where chemicals feed.
- List pumps that run only part of the time and what their wetted parts are made of.
- See whether a bond wire reaches the heater and pump lugs.
- Leave exchanger or thermowell replacement to a licensed heater technician.
04
Keep on the record
4- Photos of stains with location and scale
- Water test results including metals
- Chemical and algaecide history
- Piping order from pump to feeder
General guidance for a qualified person, not a finding about any home. The person on site decides.