Stop first if
- Water reaches the pump, motor or any powered equipment.Stay out of the water. Shut off power only if it can be done without risk. Call a licensed electrician.
- A pump ran dry or would not prime.Do not open the pot until it is cool to the touch. Leave it for a technician.
- Someone wants to open or tighten a lid or clamp while the system holds pressure.Stop. Nobody touches it until a technician has relieved the pressure.
01
Ask on the call
6Homeowner? These are the questions a good technician will ask you. Having the answers ready makes the first visit count.
- Is the water about halfway up the skimmer opening?
- Is the pump above or below the pool water level?
- Does it lose prime after every shutdown, or while running?
- Are there bubbles at the returns or in the pump basket?
- Does the pump display show an alarm?
- Where is water dripping from, if anywhere?
02
Bring
5- Suction vacuum gauge
- Replacement lid and union O-rings
- Multimeter for a qualified person
- Lockout and tagout kit
- Flashlight
03
Check on site
6- Identify the pump type and its inlet height against the water level.
- Read the drive display and event log with the pump running.
- Check water level and both baskets, and look for bubbles at the returns.
- Read suction vacuum at the strainer and record it with the pump speed.
- Have a qualified person measure voltage at the pump under load.
- With power locked out and pressure relieved, a technician turns the shaft and inspects the impeller.
04
Keep on the record
5- Pump type, speed and height against water level
- Vacuum reading and where it was taken
- Photo of drive alarms and event log
- Voltage readings at the pump and at the panel
- Photo of where the pump drips
General guidance for a qualified person, not a finding about any home. The person on site decides.