Stop first if
- A shower or tap runs hot enough to scaldStop using that fixture and keep children and older adults away. Have a qualified person read the water temperature.
- A sensor fixture needs testing on a live circuitLeave it to a qualified technician. The transformer feeding it runs on line voltage.
01
Ask on the call
6Homeowner? These are the questions a good technician will ask you. Having the answers ready makes the first visit count.
- Is the water coming from the spout, around the handle, or under the sink?
- What brand and model is it, or can you save the old part?
- Did the drip come back soon after a recent repair?
- Does the shower swing when someone flushes or opens another tap?
- Are you on a well or an older water main?
- Is there a shutoff valve under this fixture?
02
Bring
5- Thermometer
- Seat cutter for compression faucets
- Washers, O-rings and seals
- Heat-resistant grease
- Flashlight
03
Check on site
6- Name the sealing type: compression, cartridge, disc, ball or shower mixer. Get the brand or old part before buying anything.
- Watch where water shows with the handle closed: spout, stem or supply connection.
- Shut off the water at the stop under the fixture. With no stop, use a branch or main valve.
- On a compression faucet, remove the stem and look at the washer. Wrap a fingertip in cloth and feel the seat for wear.
- On a washerless faucet, start by clearing mineral from ports and seals. Swap the cartridge only when dripping continues and wear is visible.
- For a shower swing, hold a thermometer in the water while a helper flushes close by. Nobody stands under the shower.
04
Keep on the record
5- Fixture brand, model and a photo of the old part
- Where the water showed, and when
- Shower temperature before and during the flush
- Date and result of any earlier repair
- Which shutoffs exist between the main and this fixture
General guidance for a qualified person, not a finding about any home. The person on site decides.