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Flood or leak damaged the floor or carpet.

A water restoration professional should handle gray or black water, and a flooring contractor should repair after drying.

Customers put it like this

  • dishwasher flooded the kitchen
  • carpet is soaked
  • burst pipe, floors are wet
  • water came up the floor drain
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Stop first if

  • Water reaches outlets, equipment or heating connections, or a wet floor gives a tingle.Stay out of the water. Shut off power only if it can be done without risk. Call a licensed electrician.
  • The water is sewage or has touched the ground.Keep people out. Do not handle the flooring. Call a professional restoration company.
  • Old vinyl or black adhesive may be disturbed during tear-out.Stop. Leave it undisturbed until it has been tested.
01

Ask on the call

6

Homeowner? These are the questions a good technician will ask you. Having the answers ready makes the first visit count.

  1. Where did the water come from?
  2. Has the source been stopped?
  3. How long has it been wet?
  4. Is there standing water near outlets or equipment?
  5. What is the floor covering, and what is under it?
  6. Do you notice a musty odor or visible growth?
02

Bring

5
  • Moisture meter
  • Hygrometer
  • Gloves
  • Flashlight
  • Phone for photos
03

Check on site

5
  1. Establish the source, the type of water and the time since wetting.
  2. Look for water near electrical items first.
  3. Lift a carpet edge to see whether the cushion is wet.
  4. Track board moisture and profile as the floor dries.
  5. At lifted tile, probe the substrate and look for banded seams at walls.
04

Keep on the record

4
  • Water source and time since wetting
  • Moisture readings with dates
  • Photos of the wet area and cushion
  • Any odor or growth noted

General guidance for a qualified person, not a finding about any home. The person on site decides.