Stop first if
- Old vinyl, asphalt tile or black adhesive is about to be scraped, sanded or ground.Stop. Leave it undisturbed until it has been tested.
- Standing water reaches outlets or equipment.Stay out of the water. Shut off power only if it can be done without risk. Call a licensed electrician.
- Slab drilling is planned and tendons, tubing or conduit may be buried.Do not drill until they are located.
01
Ask on the call
6Homeowner? These are the questions a good technician will ask you. Having the answers ready makes the first visit count.
- Is it glue-down, sheet or a floating click floor?
- Is it over a concrete slab, and is the slab on the ground?
- When was it put down, and when did this start?
- Is the adhesive wet, soft or dry where it lifted?
- Was the floor patched, or anything heavy moved in soon after?
- Was an extra pad added under the planks?
02
Bring
5- pH strips and distilled water
- Moisture meter or RH probe kit
- Putty knife
- Flashlight
- Phone for photos
03
Check on site
6- Collect substrate type, adhesive, install date and the timeline of other trades.
- Map the trouble against slab zones, patches, seams and load paths.
- Lift a bad piece and a sound piece, and note the adhesive on each face.
- Compare surface pH on patches and on nearby slab.
- A trained moisture tech runs an RH test where adhesive is wet or soft.
- On a floating floor, look for pinch points and edge gaps at walls.
04
Keep on the record
4- Map of lifted areas
- Photos of adhesive on both faces
- pH and RH readings by spot
- Install and move-in dates
General guidance for a qualified person, not a finding about any home. The person on site decides.