Skip to content
forebot.
Sign inBook a demo

Visible seams or two areas that do not match.

A flooring installer should reseam the work, and the maker's claim process should take any question about the goods.

Customers put it like this

  • I can see the seam
  • the two rooms are different colors
  • pattern doesn't line up
  • carpet looks darker on one side
Prepare this job in ForeBotFind another guide
01

Ask on the call

5

Homeowner? These are the questions a good technician will ask you. Having the answers ready makes the first visit count.

  1. What flooring is it, and when was it installed?
  2. Is the seam edge open, raveled or overlapped?
  3. Does the shade change when you view it from the other side?
  4. Is the seam near a window, doorway or heavy traffic?
  5. Do you have the seaming diagram or roll labels?
02

Bring

4
  • Flashlight
  • Tape measure
  • Phone for photos
  • Notebook for roll labels
03

Check on site

5
  1. Get the seaming diagram, roll labels and dye-lot notes.
  2. Inspect seams for sealed, trimmed edges with no gap or overlap.
  3. Record seam direction against windows, traffic, pivot points and doorways.
  4. Brush the pile on both sides to check its direction.
  5. View both pieces from several angles to sort pile direction from dye lot.
04

Keep on the record

4
  • Seaming diagram and roll labels
  • Photos of the seam up close and from the room
  • Seam direction notes
  • Pattern measurements on patterned goods

General guidance for a qualified person, not a finding about any home. The person on site decides.