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Carpet wrinkles, ripples or loose spots.

A carpet installer should re-stretch or rebond the carpet, following the carpet maker's instructions.

Customers put it like this

  • carpet has ripples
  • carpet is coming loose at the wall
  • glue-down carpet is lifting
  • wrinkles in the new carpet
Prepare this job in ForeBotFind another guide

Stop first if

  • Old vinyl or black adhesive shows under the carpet.Stop. Leave it undisturbed until it has been tested.
01

Ask on the call

5

Homeowner? These are the questions a good technician will ask you. Having the answers ready makes the first visit count.

  1. Is it stretch-in, glue-down or carpet tile?
  2. When did the wrinkles first show?
  3. Was it folded or stored damp before install?
  4. Was a power stretcher used?
  5. Was plastic film laid over it after install?
02

Bring

5
  • Tape measure
  • Flashlight
  • Gloves for tack strip
  • Sketch paper
  • Phone for photos
03

Check on site

6
  1. Collect the install record: type, delivery, storage, tools, adhesive and floor protection.
  2. Map defects against roll direction, seams, walls and protected areas.
  3. On stretch-in carpet, test how easily it lifts off the pins, and inspect the strip.
  4. On glue-down carpet, lift a loose area and compare the backing and the floor.
  5. If plastic was used, compare adhesive and odor under covered and open areas.
  6. On carpet tile, look for compressed or gapped tiles before touching adhesive.
04

Keep on the record

4
  • Defect map with roll direction
  • Photos of backing and floor
  • Tack strip notes
  • Install and first-traffic dates

General guidance for a qualified person, not a finding about any home. The person on site decides.